Setting Up Your New Service Samsung Mobile - Main Handset

This information is applicable to setting up the primary service mobile only. If the device is a secondary or subsquent phone please view the alternative instructions.

What is this phone?

We provide services with access to a mobile to assist with essential communications, along with light administrative duties. These phones will provide users with access to the core tool/tasks including phone calls, SMS and the Microsoft suite of applications (Teams, Outlook etc). There will be a range of pre-approved applications available from the Google Play store which can be installed depending on your location or use case.

What phone has been issued?

These instructions will work with any Android based device, however the current model issued is the Samsung A16 5G Enterprise Edition which is more than capable of handling the day to day intended tasks. It has a large touch screen and uses the international standard charger - USB Type C. These phones come with a screen protector and case.

Will I get an iPhone?

No, to provide a consistent managed solution, it is better to reduce the different operating systems to Android (for mobile devices such as phones and tablets) and Windows (for laptops). This will allow us better flexibility to create new functions for you which will make your job easier.

How to I set it up?

Please follow these instructions:

Unboxing Your Phone:

1. Unrwap your phone and remove it from the box
2. Take out the inner tray. You will find a SIM card ejector tool along with a charging cable.

Inserting the SIM Card:

1. Take the case off the phone
2. Use the ejector tool to remove the SIM card tray.
3. Take the SIM card out of your old phone
4. Insert the SIM card into the tray of your Samsung mobile
5. Reinsert the tray into your mobile
6. Put the case back on.

Turning Your Phone On

1. Hold down the flat button on the right side of the phone
2. The screen will turn on.

Setting Up Your Mobile:

1. If you get the welcome screen when you first turn on your phone, tap the screen multiple times until the QR code scanner appears.

2. Scan the following QR code

3. Connect to Wi-Fi if you have it available at your service. If not, select skip to use the built in mobile coverage.

4. Follow the prompts on the screen

5. On the screen that says "This device isn't private" you must click "Next"

6. Log on with either your own work issued email account (e.g. test.person@theircare.edu.au) or the service account. 

7. Continue to follow the prompts until the phone is fully set up.
Applications may continue to download even when you get to the home screen.