Hi, how can we help you?

You can request IT support by:

• Clicking “Submit a Ticket” at the top of the page
• Emailing ithelpdesk@theircare.com.au

Please include as much detail as possible about the issue, screenshots if available, and steps already taken.

If you still cannot find the information needed, click the "Submit a ticket" button above and fill out the form.

Remember to provide as much information as possible about the error.

Examples of urgent issues include:

• Staff member unable to work with no workaround
• Significant business impact
• Critical system down
• Complete loss of service

Step 1: Submit a ticket immediately.

Step 2: After submitting the ticket, call the IT Helpdesk line on 03 7053 2114 to ensure it is prioritised.

You can:

• Reply to the ticket email you received when the request was created
• If you’re not getting the response you need or require escalation, call the IT Helpdesk line on 03 7053 2114