Hi, how can we help you?

How to use this site?

This knowledge base is your first point of call when you have a question about how to use one of our systems and contains step-by-step instructions to assist you in resolving it yourself - saving time from waiting to hear back from the IT Helpdesk.

Topics include:

* Logging into systems

* Resetting passwords

* Use of TheirCare provided devices, including troubleshooting

* Accessing service emails and files

There are various ways to find the answer to your question - use the search box above or click for the relevant category.

Note: Some articles, such as instructions on how to use FullyBooked and non-public information are only available to be viewed by logged in users. Please see the information below to log in.

Needing additional assistance?

Before you request additional assistance from the IT Helpdesk team, you should look for the answer within the available articles.

If you still can not find the information needed, click the "Submit a ticket" button above and fill out the form.

Remember to provide as much information as possible about the error.

Logging into the Helpdesk

TheirCare team members can now log in and view the status of their helpdesk tickets by logging in using their work Microsoft account via SSO.

When logging in, choose "Are you a Customer? Log In Here".