Hi, how can we help you?

You can request IT support by clicking “Submit a Ticket” at the top of the page

Please include as much detail as possible about the issue, screenshots if available, and steps already taken.

If you still cannot find the information needed, click the "Submit a ticket" button above and fill out the form.

Remember to provide as much information as possible about the error.

Examples of urgent issues include:

• Staff member unable to work with no workaround
• Significant business impact
• Critical system down
• Complete loss of service

Step 1: Submit a ticket immediately.

Step 2: After submitting the ticket, call the IT Helpdesk line on 03 7053 2114 to ensure it is prioritised.

You can:

• Reply to the ticket email you received when the request was created
• If you’re not getting the response you need or require escalation, call the IT Helpdesk line on 03 7053 2114